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Warranty

3 Months LIMITED WARRANTY

Your Little Lunch Tummies Bento Box should see you through many years, but just in case it doesn’t, your box comes with a 3 month limited warranty that covers defects in materials and workmanship. This warranty is non-transferable and applies only to the original purchaser. All refunds and replacements are issued at the discretion of Little Lunch Tummies.

 

What does the warranty NOT cover?

  • Normal wear and tear such as scratches, dents, discoloration or odors
  • Silicone seals developing discoloration after repeated use.
  • Defects resulting from repair or alteration of the product.
  • Defects resulting from improper use, including any use or care that is not in accordance with suggested care under FAQ. - ALL boxes are checked prior to shipping, this includes the latches. A box will NOT be shipped if any marks/grooves are on these latches. Latches are not designed to come on and off, tampering with latches will immediately void any warranty. If you are seeking a replacement for a latch issue and your photos sent to us clearly show the latches have been tampered with, grooves, markings where latch would attached to the box, your warranty will be void.  
  • Defects resulting from improper storage, such as storing in freezer, outdoors or damp environments.
  • Products that are resold, given away, or in any other case where you are not the first and original owner
  • Products without receipt or proof of purchase and Products that are not purchased through an authorised Little Lunch Tummies retailer (online or in-store)
  • Misplaced pieces.

Submitting a Warranty Claim

To submit a warranty claim, please contact us at info@littlelunchtummies.com.au Please include your order number or order information, provide your complaint and any supporting photos for review. Once we receive your claim, we will review it within five (5) business days. In addition to replacing the defective item or part, we may ask you to send it back to us (Little Lunch Tummies pays for return shipping of defective items only).

Manufacturers’ warranties may not apply in all cases, depending on factors such as use of the product, where the product was purchased, or who you purchased the product from. Please review the warranty carefully, and contact the manufacturer if you have any questions

Useful Information

Please see Little Lunch Tummies page for common questions, use & care instructions.

Exterior boxes, 6 compartment tray inserts & Latches are NOT available for separate purchase.